How To Claim

We make it easy

Claiming for pet insurance on your vet bills has never been simpler, and we at MediPet HQ work hard to make sure submitting your claims is easy.

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You can submit your claim online in under a minute.

Here’s how to do it:

1

Complete the form on your phone or computer here, providing all the details, and especially as much information about the condition as possible.

2

Upload clear and legible invoices from your vet.

3

If this is your first claim and/or a new condition, we’ll also need your full vet history uploaded.

4

Your vet does not need to sign your form.

5

Click on the submit button.

6

Check your email inbox for confirmation from us that we have received your claim.

Submit Claim

You can also submit your claim by fax or email.

Here’s how to do it:

1

Download the claim form here and print it out, so you can fill it out using a pen, by hand.

2

Complete every question, including your pet’s details, and as much information about the condition for which you are claiming.

3

Attach your vet invoices, any supporting documents and also a vet history if this is your first claim and/or a new condition.

4

You can either scan this and attach it to an email, to claims@medipet.co.za, or fax it to our claims team at (021) 701 2027.

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  • We strive to refund claims within an average of 5 – 10 working days after receiving your completed submission.
  • If any part of your claim form is incomplete or illegible, and/or there are missing supporting documents, we will need to contact you, and this will cause delays.
  • It is important that you let us know immediately if your banking details have changed from those you have given us, before we refund your claim.
  • All claims must be submitted to us within 60 days of the treatment date on the invoice in order to be processed.

MediPet paid the claim quickly and efficiently - at crunch time they come through. They are well known for this. They were also great at the onboarding stage and are generally pleasant to deal with.

Caryn Nicolai

Need a quote? Get in touch today.