How To Claim For Pet Insurance

We make pet insurance claims easy

Claiming for pet insurance on your vet bills has never been simpler, and we at MediPet HQ work hard to make sure submitting your claims is easy.


You can submit your claim online in under a minute.

Here’s how to do it:


Complete the form on your phone or computer here, providing all the details & especially as much information about the condition as possible.


Upload clear & legible invoices, & any other supporting documents we may need.


Your vet does not need to sign your form.


Select “Pay my vet directly”
(If this is your preference).


Click on the submit button.


Check your email inbox for confirmation from us that we have received your claim.

Submit Claim

You can also submit your claim by email.

Here’s how to do it:


Download the claim form here , print & complete it.


Attach the completed form, vet invoice &
any other documents to your email. Send to

medipet info icon
  • We strive to refund claims within an average of 7 – 10 working days after receiving your completed submission.
  • If any part of your claim form is incomplete or illegible, and/or there are missing supporting documents, we will need to contact you, and this may cause delays.
  • It is important that you let us know immediately if your banking details have changed from those you have given us, before we refund your claim.
  • All claims must be submitted to us within 60 days of the treatment date on the invoice in order to be processed.

MediPet paid the claim quickly and efficiently - at crunch time they come through. They are well known for this. They were also great at the onboarding stage and are generally pleasant to deal with.

Caryn Nicolai

Need a quote? Get in touch today.