All About Claims
Most claims have excesses applied to them, which are then deducted from your refund. An excess is the small amount you pay for insurance claims. We don’t apply an excess to Top Pet Routine Care Add-Ons, behavioural therapy, missing pet advertising, prescription food, condolence & theft contribution claims.
Check your plan details for your individual excess information.
Check your individual pet insurance plan details for your waiting period information. Every pet & their cover is evaluated on an individual case-by-case basis. However, please remember, all pets requiring medical attention must be seen by a vet, even if it is during a waiting period, & doing so is a general condition of our cover.
Any accident, illness, operation, injury, or behaviour conditions currently existing, showing signs & symptoms, or needing treatment prior to joining, or within a waiting period are deemed to be “pre-existing.” Lite plan is unique in that it covers pre-existing conditions after the initial 30-day no-claims period. With all plans, full disclosure is essential, & not doing so could compromise, & lead to cancellation of cover.
How to Smart Claim
MediPet offers short-term insurance cover for your pet – not medical aid. Pet medical aid, unfortunately, does not exist in this country. Insurance is not devised, nor structured for small, everyday claims (unless you have added routine care or chronic care support, of course). Therefore, smart claiming is our recommendation – keeping your insurance claims for the bigger, unforeseen, significant incidents, accidents & illnesses, not the everyday vet expenses which can be reasonably expected – that way you are using insurance as it was meant, and are helping keep premiums affordable for everyone.
Our Most Common Claims
Ear & Eye
”MediPet is an exceptional and professional service provider. My experience with them has been nothing but smooth and simple with friendly staff helping us along all the way through our claim. Thank you again for great service.Brolin De Leur