All About Claims
All claims have excesses applied to them, and deducted from your refund. An excess is the small amount you pay on every insurance claim. The only benefits (across various plan benefits) we don’t apply an excess to are Top Pet Routine Care Add-On, behavioural therapy, missing pet advertising, prescription food, & condolence contribution claims.
Check your plan details for your individual excess information.
All plans, except for accident plans, have waiting periods. Check your pet insurance plan details for your individual waiting period information. Every pet and their cover is evaluated on an individual case-by-case basis. Please remember, all pets requiring medical attention must be seen by a vet, even if it is during a waiting period, and doing so is a general condition of our cover.
Any accident, illness, operation, injury, or behaviour condition(s) currently existing, or showing signs & symptoms, or needing treatment prior to joining, or within a waiting period are deemed to be “pre-existing” and not covered. Full disclosure is essential, and not doing so could compromise your cover, and lead to cancellation.
Our Most Common Claims
Ear & Eye
”MediPet is an exceptional and professional service provider. My experience with them has been nothing but smooth and simple with friendly staff helping us along all the way through our claim. Thank you again for great service.Brolin De Leur